Answers to some
Frequently Asked Questions:
When and
how will my order ship?
Most
orders ship by the next normal business day (M-F). We use UPS as a
shipper and forward a unique tracking number for informational purposes when an
order is shipped. Once a shipment has left our facility it is up to UPS
to assure prompt delivery, as needed. Questions about delivery of a shipment
once the tracking number has been forwarded should be directed to UPS at
1-800-PICK-UPS (742-5877) or http://www.ups.com for
immediate response.
If you
choose to have your product ship via an unavailable shipping method (eg.
Ground to Hawaii)
your shipping method and fee will have to be adjusted at time of shipment. We
will automatically choose the next closest available shipping option and will
invoice accordingly.
What is
your minimum order amount?
$15 - We
have found that processing orders for smaller amounts limits our ability to pass
along the wholesale pricing that we offer on all of our products.
What is
your return policy?
No
returns accepted for credit or exchange without prior approval. Product will
only be accepted in the original unopened packaging in good condition for
resale.
Do you
offer special deals such as free shipping or volume discounts?
We
offer FREE GROUND SHIPPING for orders over $100
We
also offer additional volume discounts as follows:
- for orders over $500 we offer an additional 15% discount off of our normal
sales price - use coupon code CUT500D
- for orders over $1500 we offer an additional 25% discount off of our normal
sales price - use coupon code CUT1500G
- for orders over $5000 we offer an additional 35% discount off of our normal
sales price - use coupon code CUT5000K
Who can I contact for OLFA handle satisfaction
or replacement policy for repair help?
Please contact OLFA directly at 1 800 962 6532
Where can I get additional information on
OLFblades.com?
http://www.store.yahoo.com/olfablades/info.html